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Add: 64 Trieu Viet Vuong St., Hai Ba Trung Dist., Hanoi, Vietnam           Hotline: 0933534999

SERVICES

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FAQS

ACCOMMODATION

Q. What is the difference between the Emerald hotels and other Hotel in Hanoi?

A. Emerald Hotel is a peaceful hotel with a homely feel located in the Business area in center Hanoi.

Q. Where is Emerald Hotel located?

A. Emerald Hotel located in 64 Treu Viet Vuong street, Hai Ba Trung Dist., Hanoi its centrally located in the heart of the historic Old Quarter of Hanoi and within few minutes` walk to the Sword Lake and Vincom Ba trieu Tower

Q. Do Emerald Hotel Hanoi hotel have elevators?

A. Te Emerald Hotel Hanoi is equipped with a passenger elevator.

Q. How can I contact the hotel?

A. All inquiries, bookings can be made via info@emeraldhotel.com.vn

Q.Can I make a hotel booking online?

A. Yes ! You can make a hotel booking online via website: www.emeraldhotel.com.vn

Q. Should I book the tours that I like in advance?

A. Yes, it is highly recommended, especially in the peak holiday season to secure best places on board, train, in hotel and its affiliates.

Q. How can I secure my advance booking?

A. We require 50% of the total amount as deposit or 1 room night at least. The balance will be settled upon your arrival. After receiving it, we process all the bookings and send you final confirmation soonest.

Q. How far from the Airport to the hotel?

A. 40km from Noi bai Int’l Airport to Emerald Hotel ( In Old Quarter). We are in the very center of Hanoi’s Old Quarter.

Q. How much does it cost for the airport transfer service?

A. The hotel offer private airport pickup service. Please check the Pickup  pages for quotation.

Q. Is there very much noise in the hotel?

A. All rooms have soundproof windows or double glazed doors creating you a very quiet & relaxing stay.

Q. Is every room equipped & furnished and free internet access?

A. Yes, all rooms are artfully equipped & furnished  with free Wi-Fi internet access.

Q. Can I leave the luggage at the hotel when I am traveling?

A. Yes, the hotel offers luggage storage service free of charge.

Q. Why should I choose this hotel?

A. Because of its located in perfect location, elegant and boutique design, state-of-art facilities, outstanding service by professional team of staff and management.

HEALTH

Q. What is the main difference in the climate of Vietnam and that of my country?

A. Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.

Q. What can I do about jet lag?

A. Not much, really. A stop-over en-route, or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the air-plane.

Q. What will happen if there is an emergency?

A. With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office.

Q. How will medical emergencies be dealt with?

A. You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.

Q. What if I am hospitalized or become incapacitated?

A. If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can.

Q. What should we do about malaria?

A. Malaria happens in the mountainous area. All the hotels in the area have mosquitoes net. We often organize tours to the rural area but there are no malaria cases. Only local people have risks to this disease.

GENERAL

Q. Are there any restrictions on photography in Vietnam?

A. Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.

Q. Can I buy antiques in Vietnam?

A. A qualified yes. However, exporting an arte-fact with cultural significance requires an official licence. Without a licence, anything old is liable to be confiscated at the airport.

Q. How can I take large items home with me – furniture or paintings, for example?

A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Q. Are there Internet facilities in Vietnam?

A. Yes, plenty in cities and large towns, but not in rural areas. Most large hotels have internet access, and Internet cafes are commonplace and cheap.

Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?

A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.

Q. I am from the United States. Will I face any hostility because of the war?

A. You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Q. What is the attitude towards drugs in Vietnam?

A. The law is strict in Vietnam. The use of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!

MONEY

Q. Can I use a credit card to get cash in Vietnam?

A. Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with commission

Q. Can I pay by credit card in Vietnam?

A. Yes, You can pay by credit card with 3% commission for Visa and Master cards. You can pay at shops and hotels in big cities, commercial centre and tourist sites.

Q. What about travellers’ cheques?

A. No, the latest decision from the local bank is that TCs service is no longer available.

Q. Where can I change my currency for local currency?

A. You can change your currency for local currency at the airport, banks, jewelery shops. You should prepare some cash in USD and Euros ( 50- 100 domination) for better exchange rates.

Q. What if I have a lot of local currency left over when I leave?

A. You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.

Q. What is the payment method for deposit?

A. You can pay by credit card or bank transfer or you can use the service of Western Union . Please read our terms and conditions for more details.

Q. What is the payment method for the balance ?

A. After paying for deposit, you can settle the balance at our hotels in Hanoi or in Hoi An in cash or by credit card. Cash (Euro or US dollar) is preferred. Or you can bank transfer the balance directly to our bank account before travelling to Vietnam.

Flights and Tours

Q. How to buy air tickets to Vietnam?

A. There are many airlines which have direct flights to Vietnam like: Vietnam airlines,Air France, American Airlines, Thai Airway, Japanese airlines, Singapore Airlines, Malaysia Airlines. Please contact with the airlines agency to book the air tickets.

Q. How to book a cheap air tickets to Vietnam?

A. There are many website and airline agencies which provides air ticketing. You had better study several airlines to find the suitable one.

Food and Drink

Q. What do you serve if I am a vegetarian?

A. In this case, please advise us before so that we can order a vegetarian menu during your trip in Vietnam. Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve at your taste.

Flights and Tours

Q. How to buy air tickets to Vietnam?

A. There are many airlines which have direct flights to Vietnam like: Vietnam airlines,Air France, American Airlines, Thai Airway, Japanese airlines, Singapore Airlines, Malaysia Airlines. Please contact with the airlines agency to book the air tickets.

Q. How to book a cheap air tickets to Vietnam?

A. There are many website and airline agencies which provides air ticketing. You had better study several airlines to find the suitable one.

Q. Are there any restrictions on photography in Vietnam?

A. Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.

Q. Can I buy antiques in Vietnam?

A. A qualified yes. However, exporting an arte-fact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.

Q. How can I take large items home with me – furniture or paintings, for example?

A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Q. Are there Internet facilities in Vietnam?

A. Yes, plenty in cities and large towns, but not in rural areas. Most large hotels have internet access, and Internet cafes are commonplace and cheap.

Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?

A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.

Q. I am from the United States. Will I face any hostility because of the war?

A. You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Q. What is the attitude towards drugs in Vietnam?

A. The law is strict in Vietnam. The use of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!

Q. Can I use a credit card to get cash in Vietnam?

A. Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with commission

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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EMERALD HOTEL HANOI


Add: 64 Trieu Viet Vuong St., Hai Ba Trung Dist., Hanoi, Vietnam.

Tel:+84-24-38229090

Fax:+84-24-38229259

Email: info@emeraldhotel.com.vn  

Booking: sales@emeraldhotel.com.vn